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122) Knowledge Setup


The Knowledge Category list box is displayed on the left-hand side of the screen.  Once you setup Knowledge Categories, each will be listed in this window.

Use the New button located below the Knowledge Category window to add a category and the edit and delete buttons to edit and delete a Category.  After selecting the New button, enter the title for the Knowledge Category the click OK.  The category name will show in the Knowledge Category window.

The system will warn you if you are deleting a status that is used in a Knowledge record. 

If you modify or edit a Category, all Knowledge with that Category will also be changed to the new Category.

The Knowledge list is displayed on the right-hand side of the screen.

Use the New button located below the Knowledge window to add a Knowledge and the edit and delete buttons to edit and delete a Knowledge

Each particular Knowledge has a Name, Category and Memo.  Label the Knowledge then select which Category it should be listed under.  The Memo field is of unlimited length.

Each Knowledge Category can have multiple lists of Knowledge.

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